Shipping & Returns
Looking for all the info on our shipping options or details on our returns policy? You're in the right place.
Shipping
We ship to all Australian locations. We offer free shipping Australia wide. We currently do not ship internationally however we are looking to add many international locations in the near future!
We offer free shipping on all order within Australia.
Yes, if you need your order in a hurry, express shipping options are available during checkout. With express shipping it is expected that all VIC, NSW, SA, QLD, ACT & TAS Metro orders will arrive next business day however WA & NT Metro orders may require an additional business day.
All order are shipped from our warehouse based in Melbourne, Australia via Australia Post.
Outside of very busy periods, we fulfil all orders next business day. Delivery times will vary depending on your location and shipping method.
Estimated delivery times:
Metro Melbourne, Sydney, Canberra, Brisbane, Adelaide 2-5 business days
Metro Hobart 3-6 business days
Metro Perth, Darwin 3-8 business days
Regional VIC, ACT, NSW & QLD 2-7 business days, longer for remote areas
Regional SA 2-7 business days, longer for remote areas
Regional TAS 3-8 business days, longer for remote areas
Regional WA & NT 6-12 business days, longer for remote areas
Yep! All orders are shipped via Australia Post so you can ship your order to Parcel Lockers, Parcel Collect & PO Boxes.
Provided your order has not already been shipped, we are happy cancel any order if requested. Unfortunately once an order has been shipped we cannot cancel the order and you will need to follow the returns process detailed below.
Please double check your shipping address after your order has been placed and contact us immediately if there has been a mistake as we unfortunately cannot take responsibility if an incorrect shipping address is supplied. If an item is returned to sender either due to an incorrect shipping address or failure to collect from your Post Office, we will issue you a store credit less a $20 return to sender fee.
Returns
If you're not happy with your purchase for any reason, we’ve got you covered! You can return your items for free within 30 days of receiving your order.
Here's what we ask:
You can request a return for a refund via our contact form.
You will need the order number and email address that the items you wish to return were purchased with.
Once your return is received at our warehouse, we aim to process it within 5 business days.
You will receive an email confirmation as soon as your refund has been processed. Please note, it may take an additional 1-2 days for the funds to clear through to your original method of payment.
In order to be eligible for a refund, items must be in the same condition you received them. Items should be unworn, unwashed, unaltered, and have their original tags and packaging. If a returned item does not meet these requirements it will be ineligible for a refund.
If you believe the item you received is faulty or damaged, we're happy to help you return it for a refund or exchange.
Just get in touch via our contact form here